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Currency

All transactions are processed in EUR.

Shipping and Delivery Policy

Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund. The method of delivery will be determined by each Seller however, it is likely to be via standard postage, courier service or delivery by the Seller themselves.

Customer Service Policy

MBW Bike Shop is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.

Exchange, Returns, and Refunds Policy

As the purchaser you are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. You must contact us before the 14 days expire. You will be responsible for the cost of returning the goods. An indication of this cost can be gleaned from the shipping fees originally charged to you.

If the purchase you wish to cancel is a service (e.g. a bike maintenance service, a bike holiday) you have 14 days from the date of the purchase to contact MBW Bike Shop direct, unless the service was scheduled within 14 days of you making the purchase. If this is the case at least one hour’s notice must be given (via email or telephone) to, and acknowledged by, MBW Bike Shop .

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .